Some of you may have noticed that Diaryofarockstar.com has been offline recently. No thanks to my hosting from Eleven2 I’ve been forced to revert back to an old version of my site and have lost about 20hrs of work since this (older and inferior) version was created. The previous site I had posted here was the product of about 30-40 hrs of personal time that I worked to get the site live in time for the CSS Reboot event heald last month. Eleven2 decided that since my user account had been attached by a malicious script of some sort, they had the right to go in a remove files without any warning given to me.
I am furious with this procedure. And have contacted the support team requesting a previous backup of my site, and i’ve just been getting fluffy answers ending with your typical “Thanks for your time!” at the email.
Let this be a warning to ANYONE LOOKING FOR A HOSTING COMPANY, ELEVEN2.COM DOES NOT RESPECT THE CONTENT OF THEIR CUSTOMERS SITES. OBVIOUSLY THEY HAVE THE RIGHT TO PROTECT THEIR SERVERS AND THE DATA THAT IS HEALD ON THEM, THAT I AM NOT DISPUTING. HOWEVER, CERTAIN PROCEDURES SHOULD BE MADE TO KEEP SENSITIVE DATA SAFE IN CASE OF AN EMERGENCY LIKE THIS.
One last warning. Eleven2 does not respect its customers. Please look elsewhere for hosting.